Payments, Refunds, Cancellations & Rescheduling
This statement about Payments, Refunds, Cancellations & Rescheduling was last updated on 03-Aug-2026.
Payments
The Light Guides is a fully remote energy work business operating under California laws.
Payment is expected for energy work in advance of the pre-session meeting and the energy work session. The meeting and session will not take place until payment has been made.
Refund Policy
All Sales Are Final: Due to the customized nature of energy work, which involves the dedication of time, labor, and specialized energetic focus, The Light Guides maintains a strict no-refund policy. Once a session has been purchased, no refunds, exchanges, or credits will be issued for any reason, including client dissatisfaction with the subjective results of the session. You acknowledge that you are purchasing time, presence, and labor, which cannot be recovered once rendered.
Cancellations & Rescheduling
Cancellation and Rescheduling Window: We require a minimum of 24 hours' advanced notice to cancel or reschedule an appointment. You may modify your appointment by emailing The Light Guides directly at tlgeveryone@gmail.com, or by calling or texting 773-569-1477.
Late Cancellations and No-Shows: If you cancel or reschedule with less than 24 hours' notice, or if you fail to show up to your scheduled remote/phone meeting within 15 minutes of the start time, your session will be considered forfeited. You will be responsible for 100% of the session fee, and no refunds or complimentary make-up sessions will be provided. Emergency situations may be reviewed on a case-by-case basis at the sole discretion of The Light Guides.